Terms and Conditions
Effective Date: Jan 1, 2026.
1. Acceptance of Terms
By accessing, browsing, or using the Nordik K9 Inc. website (“Website”) and/or engaging any services provided by Nordik K9 Inc. (“Nordik K9,” “we,” “us,” or “our”), you agree to be legally bound by these Terms and Conditions.
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If you do not agree to these Terms, you must not use our Website or services. Continued use of the Website or participation in services constitutes acknowledgment that you have read, understood, and accepted these Terms in full.
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2. Scope of Services
Nordik K9 Inc. provides professional dog training, behaviour modification, daycare, boarding, and related canine services. Services may include, but are not limited to:
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Puppy training
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General obedience training
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Behaviour modification
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Board & Train programs
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Group classes and private lessons
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Specialty and working-dog training
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Training outcomes vary and depend on numerous factors including the dog’s genetics, age, prior learning history, health, environment, and handler compliance. No guarantees—express or implied—are made regarding specific results or behavioural outcomes.
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3. Client Responsibilities
Clients agree to:
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Provide complete, accurate, and current information regarding their dog, including medical history, vaccination status, behavioural concerns, and any known bite history.
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Immediately disclose any changes in health, behaviour, or medication.
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Follow all training instructions, management strategies, and safety guidelines provided by Nordik K9.
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Ensure their dog is physically and behaviourally suitable to participate in the selected services.
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Failure to disclose relevant information may result in immediate suspension or termination of services without refund.
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4. Training Methods & Equipment
Nordik K9 employs evidence-based training methods centered on clear communication, accountability, safety, and relationship building. Depending on the dog and situation, training may include:
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Food, toy, and play-based reinforcement
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Marker-based communication systems
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Leash pressure and spatial pressure
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Training tools when deemed appropriate by Nordik K9 professionals
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The selection and use of training tools is determined solely by Nordik K9 based on safety, ethics, and the individual dog’s needs. Clients acknowledge that training may involve physical and environmental stressors consistent with real-world dog handling.
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5. Assumption of Risk & Liability Waiver
Dog training, boarding, daycare, and handling inherently involve risks, including but not limited to bites, scratches, injuries, illness, behavioural escalation, and property damage.
By engaging Nordik K9 services, clients:
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Voluntarily assume all risks associated with dog ownership and participation in services.
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Release and hold harmless Nordik K9 Inc., its owners, employees, contractors, and affiliates from any liability for injury, loss, damage, or death to persons, animals, or property, except where prohibited by law.
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Acknowledge that Nordik K9 is not responsible for injuries or damages caused by a dog to itself, other animals, people, or property.
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6. Health, Vaccination & Illness
Clients must ensure their dog is appropriately vaccinated and free from contagious illness prior to attending services. Nordik K9 reserves the right to refuse, isolate, or remove dogs displaying signs of illness.
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Despite strict sanitation and risk-mitigation protocols, exposure to communicable illnesses (including kennel cough and similar conditions) is an inherent risk in any group canine environment.
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7. Client Engagement, Scheduling & Forfeiture of Services
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7.1 Client Inactivity
Clients are responsible for maintaining active engagement in their training program.
If a client fails to contact Nordik K9 Inc., respond to reasonable outreach, or make efforts to schedule services for a continuous period of three (3) months, the client acknowledges that:
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All remaining services are forfeited
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Any unused sessions or packages become void
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The client is not eligible for refunds, credits, or reinstatement
Nordik K9 Inc. is not responsible for tracking client inactivity or prompting scheduling beyond reasonable operational communication.
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7.2 Private Session Scheduling Expectations
For programs that include or rely on private training sessions, clients are expected to:
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Book private sessions at a minimum frequency of once every two (2) weeks, unless otherwise agreed upon in writing
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Schedule sessions directly with their assigned trainer
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Book sessions in advance, subject to trainer availability
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This cadence is essential to training continuity and progress.
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7.3 Client Responsibility for Delays
The onus is solely on the client to communicate with Nordik K9 Inc. regarding any delays, interruptions, or scheduling challenges, including but not limited to personal conflicts, travel, illness, or other commitments.
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Failure to proactively communicate does not pause timelines, extend service validity, or entitle the client to refunds, credits, or exceptions unless explicitly approved in writing by Nordik K9 Inc.
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7.4 No Guarantee of Availability
Trainer availability cannot be guaranteed if clients fail to book sessions within the expected timeframe. Missed opportunities due to delayed scheduling are the responsibility of the client and do not constitute grounds for reimbursement.
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8. Payments, Cancellations, No Shows & Refunds
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All fees must be paid in accordance with the agreed-upon service or booking terms.
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Fees are non-refundable once services have commenced.
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Missed sessions, late cancellations, early withdrawals, or removal due to behavioural or safety concerns do not entitle the client to refunds or credits.
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Exceptions may be considered only at the sole discretion of Nordik K9 Inc.
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Consultations that are missed without notice (no-show) are subject to a 50% charge of the full consultation fee.
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Training sessions that are missed without notice are subject to a $50 no-show fee.
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Clients are welcome to cancel or reschedule with at least 24 hours notice at no charge. Cancellations made with less than 24 hours notice may result in a fee, depending on the circumstances and trainer availability.
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We recognize that unexpected situations occur and will always take individual circumstances into consideration when applying these policies.
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9. Termination of Services
Nordik K9 Inc. reserves the right to refuse, suspend, or terminate services at any time if:
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A dog poses a safety risk to staff, clients, or other dogs
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A client engages in abusive, disrespectful, or disruptive behaviour
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Required disclosures were withheld or misrepresented
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Continued service is deemed unsafe, unethical, or unmanageable
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Termination may occur without refund.
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10. Intellectual Property
All Website content, branding, training materials, videos, written resources, and intellectual property belong exclusively to Nordik K9 Inc. and may not be reproduced, distributed, or used for commercial purposes without written consent.
Clients are granted a limited, non-transferable license to use materials solely for personal, non-commercial use related to their own dog.
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11. Website Use
Users agree not to misuse the Website, interfere with its operation, upload malicious content, or attempt unauthorized access. Nordik K9 Inc. reserves the right to restrict or terminate Website access at its discretion.
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12. Privacy
Personal information is collected, stored, and used in accordance with Nordik K9 Inc.’s Privacy Policy. By using our Website and services, you consent to such practices.
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13. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
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14. Modifications
Nordik K9 Inc. reserves the right to amend or update these Terms and Conditions at any time without prior notice. Continued use of the Website or services constitutes acceptance of any revised Terms.
Nordik K9 Inc.
613-668-1289
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